Methods for upholding dignity are usually small, seemingly inconsequential things, but to a person who has resigned the majority of their independence to a stranger, they mean the world. Let’s take a look at a few examples on ways to promote dignity in care:[/vc_column_text][vc_text_separator title=”Addressing the user correctly”]
This is particularly important for the elderly, many of whom have certain expectations about how people should refer to them. So always ask a patient how they’d like to be addressed. And on a similar note, address them with a polite, amiable voice; do not adopt a patronising tone. They’re adults, not children.[/vc_column_text]
A five or ten minute chat will fulfil their craving for social interaction and lift their spirits. Let them lead the conversation if they want to, but don’t just nod along until you have an opportunity to leave. Really listen and interact with them; show interest in what they have to share.[/vc_column_text]
Having a social life instils them with a sense of purpose and satisfaction, thus improving their quality of life. So you should take it upon yourself to create opportunities for people in your care to engage in social activities. Contact with family, eating out with friends, or getting involved in local groups are all good examples. Also, encourage them to adopt hobbies and provide them with the means and equipment to do so, such as knitting or art supplies.[/vc_column_text]
- If a person using the service does not speak English, translation services should be provided in the short term and culturally appropriate services provided in the long term.
- Staff should be properly trained to communicate with people who have cognitive or communication difficulties.
- Provide information material in an accessible format (in large print or on DVD, for example) and wherever possible, provide it in advance.
- Ask people how they prefer to be addressed and respect their wishes.
- Don’t assume you know what people want because of their culture, ability or any other factor – always ask.
- Ensure people are offered ‘time to talk’, and a chance to voice any concerns or simply have a chat.