Those of you who have been following our posts know that Cera Care (our main partner for our Work and Care Together convention!) are a London-based home care provider that uses state-of-the-art technology to improve quality and efficiency, matching those needing social care with a highly experienced carer, at the right time, in the right place.
Cera have launched a new service called ‘Cera Flex‘. They understand that families need 24 hour reassurances that their loved ones will be taken care of. We thought we’d take a closer look at what Cera Flex is and why it’s such a great addition to the care sector.
[/vc_column_text][vc_text_separator title=”What is CeraFlex and how does it work?”]
CeraFlex is a new model of care Cera are piloting; it combines regular visits (daily, 3 times per day) for £400, with a 24/7 on demand service for additional visits. Each on-demand visit lasts 30 minutes and costs £15.
They are starting in and around Muswell Hill, North London, and will expand to other areas over time.
[/vc_column_text][vc_text_separator title=”How would you save money?”][vc_column_text]By balancing regular daily care with the peace of mind of a carer who can come within 30 minutes when something unexpected happens, Cera can provide care 24/7 but more affordably than a live-in carer.[/vc_column_text][vc_text_separator title=”Will it always be the same carer?”][vc_column_text]Cera strive to deliver a continuous care experience, which is why we always try to ensure that the same carer delivers each visit. However, due to the on-demand nature of CeraFlex, this is not always possible.[/vc_column_text][vc_text_separator title=”How do I request the on demand care? Can my loved one (service user) request the care easily?”][vc_column_text]When you sign up for the service, you will be given a dedicated phone number for requesting visits.[/vc_column_text][vc_text_separator title=”Is there a limit to the on demand care?”][vc_column_text]No, but be aware that excessive use of the on demand service can be more expensive than our other care options.[/vc_column_text][vc_text_separator title=”Does the on demand care have to be only 30 mins?”][vc_column_text]Based on our review of this service, the majority of on-demand requests can be managed within 30 minutes.[/vc_column_text][vc_text_separator title=”How do you ensure consistency in care quality?”][vc_column_text]Quality of care is Cera’s highest priority, which is why they ensure that each visit is fully documented to allow for a smooth handover between carers. They also undertake enhanced DBS background checks, and put our professional carers through rigorous and continuous training.[/vc_column_text]