Active Listening Skills and Person Centred Approach in Social Work

Female Support Worker Visits Senior Man At Home
[vc_single_image image=”5428″ img_size=”large” alignment=”center”][vc_custom_heading text=”The scope of social work practice is remarkably wide” font_container=”tag:h4|text_align:left|color:%23ef7e21″ use_theme_fonts=”yes”][vc_column_text]Social workers practice not only in the traditional social care services (both Adults & Children & Young People), but also in schools; the military; third sector, voluntary services and local government agencies and legislative bodies. In fact, social workers can be found anywhere and everywhere there are people who need the help or assistance in addressing personal or social problems.[/vc_column_text][vc_custom_heading text=”A ‘shared journey’; based on a positive working relationship ” font_container=”tag:h4|text_align:left|color:%23ef7e21″ use_theme_fonts=”yes”][vc_column_text]Social work practice seeks to help those assessed as in need to improve their situation through assessment, planning, intervention and supervision. However, effective delivery of support and services can only be done after the social worker manages to engage the individual (and family) and build a rapport with him or her as a ‘shared journey’; based on a positive working relationship (look at Systemic Practice).[/vc_column_text]
[vc_column_text]As such in the ‘beginning process’, it is vital for the social worker to engage and secure an individual’s trust to bring the helping relationship to a greater height. But how can this be achieved and what do we need to demonstrated in practice?[/vc_column_text][vc_custom_heading text=”Social work engagement skills” font_container=”tag:h4|text_align:left|color:%23ef7e21″ use_theme_fonts=”yes”][vc_column_text]Two areas that social workers must be competent and demonstrate in practice on a day to day basis includes the ability to promote active listening skills and adopt a person centred approach (this includes when working in Child Protection or Safeguarding).

Below we have broken down these social work ‘buzz words’ and have offered guidance on how they can be adopted and promoted in front-line practice. We’ve also provided an excellent resource on ‘Social Work Engagement Skills’ that practitioners can download for free.[/vc_column_text]

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[vc_cta h2=”Active Listening Skills”]Active listening is a communication technique that is used in social work, counselling, training and conflict resolution. It is a great (and essential) technique to promote empowerment and engagement. This document offers a good guide to help develop and understand active listening.[/vc_cta][vc_btn title=”Download Resource” style=”outline-custom” outline_custom_color=”#ef7e21″ outline_custom_hover_background=”#ef7e21″ outline_custom_hover_text=”#ffffff” shape=”round” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.onestopsocial.co.uk%2Fsocial-work-social-care-resources%2Fresources-card%2F%3FdID%3D1904%26title%3DActive%2520Listening%2520Skills%2520%7C%2520What%2520are%2520they%3F||target:%20_blank|rel:nofollow”][vc_cta h2=”Person Centred Approach”]This document explains the meaining of being person-centred. It offers you a guide and understanding to help create a positive environment with:

  • Respect
  • Empathy
  • Genuineness (congruence)
  • Unconditional Positive Regard

The ‘person-centred’ approach was developed by Carl Rogers in the 1950s in the field of psychotherapy.[/vc_cta][vc_btn title=”Download Resource” style=”outline-custom” outline_custom_color=”#ef7e21″ outline_custom_hover_background=”#ef7e21″ outline_custom_hover_text=”#ffffff” shape=”round” align=”center” button_block=”true” link=”url:https%3A%2F%2Fwww.onestopsocial.co.uk%2Fsocial-work-social-care-resources%2Fresources-card%2F%3FdID%3D1905%26title%3DPerson%2520Centred%2520Approach%2520%7C%2520What%2520is%2520it%3F||target:%20_blank|rel:nofollow”][vc_column_text]

Related Resources

Motivational Interviewing: Open Questions, Affirmation, Reflective Listening & Summary Reflections

Agenda Guide For Multi-Agency Meetings (Core Groups/CIN Meetings)

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